Your Privacy Is Our Commitment

nbaji ("we", "our", "platform") is an online casino and betting platform operated specifically for Bangladeshi players. This privacy policy ("policy") describes in detail how we collect, process, store, and protect your personal information when you use our website nbaji.cam and related services.

By registering on or continuing to use our platform, you explicitly consent to the terms set out in this policy. This policy should be read together with our Terms and Conditions.

We collect your information in several ways. Below is a detailed description of the data we collect.

2.1 Information You Provide

During account registration and use, you directly provide the following information:

• Full name and username
• Date of birth (for age verification)
• Email address
• Password (stored in encrypted form)
• Preferred payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Identity verification documents (national ID card or passport, if required)
• Communication preferences and language selection

2.2 Automatically Collected Information

The following information is collected automatically while you use our platform:

• IP address and geographic location (down to city level)
• Device type, operating system, and browser version
• Page visit times, duration, and navigation paths
• Links clicked, betting history, and game activity
• Login and logout times and session data
• Data obtained from cookies and similar tracking technologies

2.3 Financial Transaction Information

Your payment method details and transaction history are recorded during deposits and withdrawals. This information is essential for preventing financial fraud and maintaining regulatory compliance.

nbaji uses your collected data for the following legitimate purposes:

• Account Management: Ensuring registration, login, identity verification, and account security.
• Service Delivery: Gaming services, betting features, and processing of deposits and withdrawals.
• Customer Support: Providing 24/7 live chat assistance to resolve your issues.
• Fraud Prevention: Identifying and preventing unauthorized access, money laundering, and financial crimes.
• Legal Obligations: Complying with applicable laws and regulations and cooperating with regulatory investigations.
• Personalized Experience: Game recommendations and promotional offers based on your preferences.
• Security Analysis: Monitoring and improving platform security.
• Responsible Gaming: Identifying gambling-related problem risks and providing the necessary support.

We use cookies and similar technologies on our platform. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They maintain login sessions, store security tokens, and remember your language preference. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies store your preferences such as game type, volume settings, and other customizations, so you get the same experience every time you log in.

4.3 Analytical Cookies

These cookies help us understand how users interact with our platform, which pages are visited most, and where issues arise. This data is fully anonymized.

You can control cookies at any time by changing your browser settings. Please note that fully disabling cookies may limit some features of the platform.

nbaji never sells your personal information to third parties. Data may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted third parties who assist in operating our services. This includes:

• Payment processors (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification service providers
• Cybersecurity and fraud prevention services
• IT infrastructure and cloud storage providers

All such partners operate under strict confidentiality agreements and may use the data only for specified purposes.

5.2 Legal Obligations

We may be required to disclose information to comply with court orders, government investigations, or applicable legal requirements. In such cases, we will disclose only the minimum information necessary within the limits of the law.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user data may be transferred. Should such a change occur, we will notify you in advance and the new entity will be bound by the terms of this policy.

nbaji has implemented the most up-to-date technical and organizational measures to keep your data secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain form — only an encrypted hash is stored.
• Two-Factor Authentication: An additional layer of security for accessing your account.
• Firewall and Intrusion Detection: Real-time cyber threat monitoring system.
• Regular Security Audits: Platform security testing conducted by independent expert teams.
• Staff Training: All our staff receive regular training on data protection.
• Access Controls: Only authorized staff can access your data, and only for specified purposes.

As an nbaji user, you have the following rights:

7.1 Right of Access

You may request a copy of your personal information held by us at any time. We will provide the information within 30 days of receiving your request.

7.2 Right to Rectification

If there are any errors or inaccuracies in your information, contact us to have them corrected. We will make the necessary changes promptly.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your account and personal data. However, it may not be possible to delete information subject to legal obligations, such as records of financial transactions.

7.4 Right to Restrict Processing

You may object to certain types of data processing. For example, opting out of marketing communications.

7.5 How to Exercise Your Rights

Contact us to exercise any of the above rights. We will verify each request and take appropriate action.

We retain your data only for as long as necessary to provide our services and meet legal obligations:

• Account Data: For as long as the account remains active and for an additional five years thereafter.
• Financial Transactions: A minimum of seven years, as required by law.
• Communication and Support Records: Up to three years.
• Cookie Data: Automatically deleted at the end of a browser session or upon expiry of the set period.

Once data is no longer needed beyond the defined retention period, it is securely deleted or anonymized.

nbaji strictly refrains from providing services to anyone under the age of 21. Our platform is for users aged 21 and over only. Age verification is mandatory at the time of registration.

If we determine that a minor has created an account, we will immediately close that account and delete all associated data. If you are aware of someone under the age of 21 using the platform, please notify our customer support.

We may update this privacy policy from time to time. For significant changes to the policy, we will:

• Notify you at your registered email address.
• Display a clear notice on the platform.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after a policy change will be taken as your agreement to the updated policy. If you do not agree with the changes, you have the right to close your account.

Contact us for any questions, complaints, or data requests regarding this privacy policy. Our privacy team is always ready to assist you.